FAQ’s
Here are some of the frequently asked questions we receive at North Paws Rehabilitation Referrals. If you have a question that is not listed, then please just get in touch and we will be happy to help.
About North Paws Rehabilitation Referrals
What services do you offer?
North Paws Rehabilitation provides specialist rehabilitation and pain management for your pet. We are committed to providing the very best of care for a wide range of orthopaedic, neurological and muskuloskeletal conditions.
Are you fully qualified?
Our dedicated team include experienced Veterinary Nurses, Laser Practitioners, Physiotherapists and Hydrotherapists.
Aswell as being RCVS registered, we are also proud to be registered with NARCH, IAVRPT, and IAAT ensuring we meet the highest standards required of Hydrotherapy centers. We only use ACPAT registered physiotherapists , and our nurses are all RCVS registered.
Do you take referrals for animals other than dogs or cats?
Yes we are able to treat other animals including horses, rabbits, and other small animals so please do get in touch with us to discuss your circumstances.
What are your opening hours?
Our opening hours are:
Tue – Fri: 9am – 7pm
Sat: 9.30am – 1.30pm
Where are you located?
We are based in Rainton, just outside Ripon – easily accessible from the A1 and surrounding areas of Thirsk, Boroughbridge, Bedale and Northallerton.
Payments and Insurance
How do I pay?
Payment can be made by either cash or card and is due at the end of each session. We also offer a block booking discount. Payment is due in full at the time of a block booking. If you are claiming through your insurance, you will need to pay for your session and claim it back from them.
Do you deal with Pet Insurance?
Yes, you can use your pet insurance for your rehabilitation treatment with us. We can explain how this works during that early call or when you come in.
Referrals
What is a referral?
A referral happens when either yourself or your vet believes that your pet is experiencing chronic pain that requires more specialised treatment or management than they can provide in a regular practice. This might involve conditions like arthritis, hip dysplasia, nerve injuries, or other pain-related issues that require advanced pain management or rehabilitation techniques.
Can I contact you directly to treat my pet?
You can contact us directly if you think hydrotherapy, laser therapy or physiotherapy might be the right choice for your dog. We will give you a quick call just to establish some basic information and if we are both happy then we will contact your vets and sort the paperwork for you. During your time with us we’ll continue to keep them updated on your dog’s progress with us too.
My vet has referred my pet to you - what happens next?
Once we have received your vet’s referral for your pet, our team will ensure we have all information we need. We will then be in contact with you to book your pet in for an initial consultation.
Is my dog too old for treatment?
We would say no, no dog is ever too old for rehabilitation treatment. We’ve helped to transform the lives of so many older dogs where their owners thought they were “just old” and that nothing more could be done.
Appointments and Treatments
Do I need to book an appointment?
Yes, we work on an appointment only basis. You can make an appointment by giving the clinic a call, sending us a text message, or sending an enquiry form to us through the website.
Can I feed my dog prior to an appointment?
No, prior to treatments we ask that you do not feed your dog for at least one hour before their session and for at least one hour following.
Can I bring my other dog with me?
If possible it is better if you can attend the appointment with only the dog who is receiving the treatment. However, if you are unable to leave your other dog at home then please bring them along.
How long are the sessions?
Sessions are tailored to suit your own dog’s needs and ability and will be outlined with you during your initial assessment with us. In general, each session will last for 30 minutes after our initial evaluation which takes an hour.
Can I go in with my dog?
Yes absolutely! We encourage you to stay in the room with your pet to support them during their sessions. It’s also a chance for our therapists to chat with you about their progress so far.
Do I need to keep my vet updated?
No, we will communicate with them at every stage of your pet’s treatment and will provide a full report on treatment plans and recommendations.